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Home > FAQ > Software Licenses and Installations > I need help with a software installation (e.g., Adobe, Solinst, specialized engineering software). What information should I provide?

I need help with a software installation (e.g., Adobe, Solinst, specialized engineering software). What information should I provide?

To help us process your request quickly, please include:

  • The full name of the software.

  • The computer you are using (e.g., "My desktop in Glen Burnie," "My laptop").

  • Your availability for a potential remote session to complete the installation.

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