After you submit a ticket, it is logged into our system and given a unique code (e.g., JGM-NWHPV-121). The ticket will be assigned a status:
- L (Logged/Open): We have received your request and are reviewing it.
- A (Answered): An agent has responded and is awaiting your reply.
- R (Resolved): The issue has been fixed. If the problem recurs, you can reopen the ticket by replying to the same email thread.
You will receive email notifications when an agent responds or when the ticket status changes.